If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to return or exchange the article. What should you do? Login to our website. Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items". Select the product you want to return within the order. Select return cause within the pull-down menu. Select the type of return: money refund or change for another size or color. If the return is a size change or color change, please select the model you want to make the change from the pull-down menu that appears on the screen when selecting the option. Click the "Confirm Return" button. You started the return process! Wait for the confirmation email; it will explain your following steps.